After my initial Stone company decided to change the price and timing to our agreement at the beginning of December, I found myself needing to find a new supplier urgently to finish our kitchen by Xmas 2020. The kitchen benchtop required 3 slabs from Smartstone. I reached out online to Royal Stone, explained the situation and within 24 hours, I had spoken to Sanjoy and had a very reasonable and fair quote from him. There were some concerns from me that everything promised may not be done on time, but as it turned out, it was a stress-free and straightforward process and I didn’t need to worry. That’s exactly how it should be. The communication was good, friendly and professional, regardless of who I was speaking with. There was a slight problem with a crack in the silicone in between the joints and they sent out 2 staff members to rectify this promptly. They “vein-matched” the waterfall and the island and it looks fantastic!
It is refreshing to work with a supplier that delivers on their promise and views the sale as a “long-term relationship” where they like to be used again in the future. This means they are treating every job importantly, very different to how a lot of other companies operate. Well done, Royal Stone, and I will happily use you again for my next job.